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Terms & Conditions

2024 – 2025

Reservation Policies

  • A reservation is valid only with a written confirmation from Anakonda Amazon Cruise / Advantage Travel / Manatee Amazon Explorer.
  • Once the booking is confirmed, the client has a time limit of 5 business days to send a non-refundable deposit of 20% of the total invoice. Final payment, 60 days prior to the cruise departure to Anakonda Amazon Cruise / Advantage Travel / Manatee Amazon Explorer, in order to hold and guarantee the reservation. Our system automatically eliminates all reservations that don’t have a deposit registered after the time limit specified above.
  • Anakonda Amazon Cruise / Advantage Travel / Manatee Amazon Explorer requires the full payment 60 days prior to the cruise departure.

Ask for group reservation policies to our destination experts.

Cancellation Policies

LONG-TERM CANCELLATIONS

  • From booking confirmation date to 61 days prior to cruise departure:
    All initial deposits are non-refundable.

SHORT-TERM CANCELLATIONS

  • 60 days or less prior to cruise departure:
    Total payment is non-refundable and will be applied as the cancellation fee.

We strongly recommend that our guests take out travel insurance for increased protection.

PLEASE NOTE:

  • Certain third-party arrangements may not be changed after confirmation, and any change or cancellation regarding these may result in a charge of up to 100% of the total cost, depending on the third parties offering the services.
  • For cancellations, any applicable wire fees and credit card commissions will be deducted from the refund calculation.

Operational Terms & Conditions

Medical & Health

Good physical health is required to best enjoy an Amazon River Cruise. Visitor sites are accessible by small, motorized boats, and will possibly need wet landings. Uneven terrain may be present during hikes and daily nature excursions, and a degree of physical effort is occasionally required while embarking and disembarking. Travelers do not need vaccinations for malaria and yellow fever, although we recommend you consult your physician.

Insurance

We strongly recommend that you plan to arrive in Quito an extra day before the cruise departure date, given that no refunds are applicable in the unlikely event that weather-related flight cancellations cause you to miss your embarkation. Flight cancellation is beyond our control, and as a cruise operator, we must adhere to strict operating standards which include our schedules. We advise travelers to purchase trip cancellation insurance, to reimburse the cost of air tickets and other non-refundable fees incurred during trip reservations in the event of unexpected cancellations. Standard international medical, baggage loss, and airline delay insurance are also recommended.

Vessel Replacement

Anakonda Amazon Cruises reserves the right to replace the cruise vessel when required (i.e., force majeure or inclement weather). Should guests not agree with the adjustment, Anakonda Amazon Cruises reserves the right to cancel the trip, offering a pro-rata refund per cruise night not used or offer a credit toward a future cruise onboard the Anakonda Amazon Cruise or Manatee Amazon Explorer.

Visits to the Amazon Communities and Natural Reserves

A portion of our excursions take place within protected areas, and visitors, are required to comply with these areas’ rules and regulations. Naturalist guides will inform guests about these rules. Anakonda Amazon Cruise, represented by its onboard guides, reserves the right to deny access to any guest who ignores, violates, or is unable to comply with these regulations. We appreciate your understanding.

Dietary Needs

Anakonda Amazon Cruises requires written notification 30 days before departures from travelers requesting specific nutritional needs. Every effort will be made to cater to the requested dietary needs, as long as the products are available in Ecuador.

Reservation Policies

  • A reservation is valid only with a written confirmation from Anakonda Amazon Cruises/Advantage Travel.
  • Once the reservation is confirmed, the client has a time limit of 5 business days to send a deposit of 20% of the total invoice to Anakonda Amazon Cruises /Advantage Travel in order to hold and guarantee the reservation. Our system automatically eliminates all reservations that don’t have a deposit registered after the time limit specified above.
  • Anakonda Amazon Cruises/Advantage Travel requires the full payment 60 days prior to the cruise departure.

Cancellation Policies

  • Confirmation Date – 61 days prior to departure:
    • All deposits are non-refundable.
  • 60 – 00 days prior to departure:
    • Full payment is non-refundable and will be applied as the cancellation fee.

*In the event of cancellations, wire fees and credit card commissions will be deducted when calculating refunds.

Operational Terms & Conditions

Medical & Health

Good physical health is required to best enjoy an Amazon River Cruise. Visitor sites are accessible by small, motorized boats, and will possibly need wet landings. Uneven terrain may be present during hikes and daily nature excursions, and a degree of physical effort is occasionally required while embarking and disembarking. Travelers do not need vaccinations for malaria and yellow fever, although we recommend you consult your physician.

Insurance

We strongly recommend that you plan to arrive in Quito an extra day before the cruise departure date, given that no refunds are applicable in the unlikely event that weather-related flight cancellations cause you to miss your embarkation. Flight cancellation is beyond our control, and as a cruise operator, we must adhere to strict operating standards which include our schedules. We advise travelers to purchase trip cancellation insurance, to reimburse the cost of air tickets and other non-refundable fees incurred during trip reservations in the event of unexpected cancellations. Standard international medical, baggage loss, and airline delay insurance are also recommended.

Vessel Replacement

Anakonda Amazon Cruises reserves the right to replace the cruise vessel when required (i.e., force majeure or inclement weather). Should guests not agree with the adjustment, Anakonda Amazon Cruises reserves the right to cancel the trip, offering a pro-rata refund per cruise night not used or offer a credit toward a future cruise onboard the Anakonda Amazon Cruise or Manatee Amazon Explorer.

Visits to the Amazon Communities and Natural Reserves

A portion of our excursions take place within protected areas, and visitors, are required to comply with these areas’ rules and regulations. Naturalist guides will inform guests about these rules. Anakonda Amazon Cruise, represented by its onboard guides, reserves the right to deny access to any guest who ignores, violates, or is unable to comply with these regulations. We appreciate your understanding.

Dietary Needs

Anakonda Amazon Cruises requires written notification 30 days before departures from travelers requesting specific nutritional needs. Every effort will be made to cater to the requested dietary needs, as long as the products are available in Ecuador.