Anakonda Amazon Cruises, operated by Advantage Travel Ecuador (“Anakonda Amazon Cruises,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share personal information when you interact with our website, advertising campaigns, social media channels, inquiry forms, or other services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Email address
• Telephone number
• Country of residence
• Travel dates or travel preferences
• Number of travelers
• Cruise or itinerary preferences
• Information included in messages or inquiries you send to us

We may also receive information when you interact with our advertisements or forms on platforms such as Facebook and Instagram.

When you visit our website, certain technical information may also be collected automatically, including IP address, browser type, device information, pages visited, and interactions with our website.

2. How We Use Your Information

We may use your personal information to:

• Respond to your inquiries and requests for information.
• Provide information about Anakonda Amazon Cruises, itineraries, availability, rates, promotions, or travel services.
• Prepare quotations or assist with reservations.
• Communicate with you regarding an inquiry or booking.
• Send marketing or promotional communications where you have consented or where otherwise permitted by applicable law.
• Improve our website, advertising campaigns, services, and customer experience.
• Measure the effectiveness of our marketing and advertising activities.
• Comply with applicable legal and regulatory obligations.

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Information Collected Through Meta Platforms

If you submit your information through a Facebook or Instagram advertisement, including a Meta Instant Form or Lead Form, the information you choose to provide may be transmitted to Anakonda Amazon Cruises.

We may use this information to contact you regarding your interest in our cruises, provide requested information, prepare a quotation, or assist you with planning a trip.

Meta Platforms, Inc. and its affiliated companies may separately collect and process information according to their own privacy policies and terms. Anakonda Amazon Cruises does not control Meta’s independent processing of personal information.

We may also use advertising and analytics technologies provided by Meta or other advertising platforms, where enabled, to understand campaign performance and improve the relevance of our advertising.

4. Legal Basis for Processing for European Users

Where the General Data Protection Regulation (GDPR) or similar European privacy legislation applies, we may process your personal information based on one or more of the following:

• Your consent.
• Steps taken at your request before entering into a contract.
• Performance of a contract with you.
• Our legitimate business interests, provided these interests do not override your fundamental privacy rights.
• Compliance with a legal obligation.

Where processing is based on your consent, you may withdraw that consent at any time.

5. Sharing of Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, respond to your request, process reservations, communicate with you, analyze our marketing activities, or provide our services.

These may include providers of:

• Website hosting and technology services.
• Customer relationship management systems.
• Email and communications services.
• Advertising and analytics services.
• Reservation and payment services.
• Professional and administrative services.

Where applicable, information may also be shared with advertising platforms such as Meta for campaign measurement, advertising, or audience-related functions.

We do not sell personal information for monetary consideration.

We may also disclose information when required by law, regulation, court order, or governmental authority.

6. International Data Transfers

Anakonda Amazon Cruises operates from Ecuador and serves travelers from different countries.

As a result, personal information may be transferred to or processed in countries outside your country of residence, including Ecuador and countries where our technology or service providers operate.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining customer relationships, providing services, meeting legal requirements, and managing legitimate business records.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely archived in accordance with applicable requirements.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to certain uses of your personal information, including direct marketing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of certain types of targeted advertising, sale, or sharing where applicable under U.S. state privacy laws.

These rights may vary depending on your location and the applicable law.

To exercise a privacy right, you may contact us using the information provided below.

9. Marketing Communications

You may choose to stop receiving promotional emails from Anakonda Amazon Cruises at any time by using the unsubscribe option included in our communications or by contacting us directly.

Withdrawing from promotional communications will not prevent us from contacting you regarding an active inquiry, reservation, transaction, or other service-related matter.

10. Cookies and Advertising Technologies

Our website may use cookies and similar technologies to operate the website, understand visitor behavior, measure advertising performance, and improve our digital services.

Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies and advertising technologies.

Third-party platforms, including Meta, may use their own cookies or technologies subject to their respective privacy policies.

11. Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

12. Children’s Privacy

Our advertising and inquiry services are intended for adults. We do not knowingly collect personal information from children through our advertising forms for marketing purposes.

If we become aware that personal information has been collected from a child in circumstances where parental or guardian authorization is required, we will take appropriate steps in accordance with applicable law.

13. Third-Party Websites and Platforms

Our website and communications may contain links to third-party websites or services.

Anakonda Amazon Cruises is not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage users to review the privacy policies of those services separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The most recent version will be identified by the “Last Updated” date appearing at the beginning of this Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or would like to exercise a privacy right, please contact:

Anakonda Amazon Cruises / Advantage Travel Ecuador
Gaspar de Villarroel N40-143 y Av. 6 de Diciembre
Ritz Plaza Esquina
Quito, Ecuador

Email: info@anakondaamazoncruises.com
Website: www.anakondaamazoncruises.com

• A reservation is valid only with a written confirmation from Anakonda Amazon Cruise / Advantage Travel / Manatee Amazon Explorer.
• Once the booking is confirmed, the client has a time limit of 5 business days to send a non-refundable deposit of 20% of the total invoice. Final payment, 60 days prior to the cruise departure to Anakonda Amazon Cruise / Advantage Travel / Manatee Amazon Explorer, in order to hold and guarantee the reservation. Our system automatically eliminates all reservations that don’t have a deposit registered after the time limit specified above.
• Anakonda Amazon Cruise / Advantage Travel / Manatee Amazon Explorer requires the full payment 60 days prior to the cruise departure.

Ask for group reservation policies to our destination experts.

LONG-TERM CANCELLATIONS

• From booking confirmation date to 61 days prior to cruise departure:
  All initial deposits are non-refundable.

SHORT-TERM CANCELLATIONS

• 60 days or less prior to cruise departure:
  Total payment is non-refundable and will be applied as the cancellation fee.

We strongly recommend that our guests take out travel insurance for increased protection.

PLEASE NOTE:

• Certain third-party arrangements may not be changed after confirmation, and any change or cancellation regarding these may result in a charge of up to 100% of the total cost, depending on the third parties offering the services.
• For cancellations, any applicable wire fees and credit card commissions will be deducted from the refund calculation.

Medical & Health

Good physical health is required to best enjoy an Amazon River Cruise. Visitor sites are accessible by small, motorized boats, and will possibly need wet landings. Uneven terrain may be present during hikes and daily nature excursions, and a degree of physical effort is occasionally required while embarking and disembarking. Travelers do not need vaccinations for malaria and yellow fever, although we recommend you consult your physician.

Insurance

We strongly recommend that you plan to arrive in Quito an extra day before the cruise departure date, given that no refunds are applicable in the unlikely event that weather-related flight cancellations cause you to miss your embarkation. Flight cancellation is beyond our control, and as a cruise operator, we must adhere to strict operating standards which include our schedules. We advise travelers to purchase trip cancellation insurance, to reimburse the cost of air tickets and other non-refundable fees incurred during trip reservations in the event of unexpected cancellations. Standard international medical, baggage loss, and airline delay insurance are also recommended.

Vessel Replacement

Anakonda Amazon Cruises reserves the right to replace the cruise vessel when required (i.e., force majeure or inclement weather). Should guests not agree with the adjustment, Anakonda Amazon Cruises reserves the right to cancel the trip, offering a pro-rata refund per cruise night not used or offer a credit toward a future cruise onboard the Anakonda Amazon Cruise or Manatee Amazon Explorer.

Visits to the Amazon Communities and Natural Reserves

A portion of our excursions take place within protected areas, and visitors, are required to comply with these areas’ rules and regulations. Naturalist guides will inform guests about these rules. Anakonda Amazon Cruise, represented by its onboard guides, reserves the right to deny access to any guest who ignores, violates, or is unable to comply with these regulations. We appreciate your understanding.

Dietary Needs

Anakonda Amazon Cruises requires written notification 30 days before departures from travelers requesting specific nutritional needs. Every effort will be made to cater to the requested dietary needs, as long as the products are available in Ecuador.